Terms & Conditions

General Terms & Conditions

General Terms issued by the Austrian Electrical and Electronics Industry Association (FEEI)

1. Scope
These general terms apply to legal transactions between companies with regard to
the delivery of goods, and analogously also to the provision of services.

2. Offer
2.1 Offers of the seller shall be considered non-binding.
2.2 Any documentation regarding offers and projects must neither be reproduced
nor made available to third parties without the seller’s consent. The return of
such documents may be requested at any time and they shall be returned to
the seller immediately once the order has been placed elsewhere.

3. Contract conclusion
3.1 The contract is deemed concluded once the seller has sent a written order
confirmation or consigned a delivery after receipt of the order.
3.2 No warranty claims may be derived nor liabilities established from information
provided in catalogues, brochures, advertising material, and written or oral
statements not included in the contract.
3.3 Any subsequent amendments and supplements to these terms shall be confirmed in writing to be valid.

4. Delivery
4.1 The delivery period shall commence on the latest of the following dates:
a) Date of order confirmation
b) Date of fulfilment of all technical, commercial and other requirements incumbent upon the buyer;
c) Date on which the seller receives an advance payment or security that
needs to be provided before delivery of the goods.
4.2 Approvals by authorities and third parties that might be required for executing
installations shall be obtained by the buyer. If such approvals are not obtained
in time, the delivery period shall be extended accordingly.
4.3 The seller shall be entitled to effect and charge partial or advance deliveries. If
delivery on cal has been agreed, the goods shall be deemed called up 1 year
after the order was placed at the latest.
4.4 In case any unforeseeable circumstances or circumstances outside the parties’ sphere of influence such as, for example, all instances of force majeure,
occur, which prevent compliance with the delivery period agreed upon, the latter shall be extended by the duration of such circumstances in any case; this
shall include, in particular, armed conflicts, official interventions and bans,
transport and customs delays, transport damage, shortage of power and raw
materials, industrial disputes and the loss of a crucial supplier that is difficult to
replace. These above-mentioned circumstances shall also be deemed reasons for extending the delivery period if they affect sub-suppliers.
4.5 If, upon conclusion of the contract, a contractual penalty for default in delivery
has been agreed, such penalty shall be paid in compliance with the following
provision and, for the rest, any deviation from this provision in individual respects shall not affect its applicability:
In case of a delay in performance that has demonstrably occurred solely
through the fault of the seller, the buyer shall be entitled to claim, for every full
week of delay, a contractual penalty of no more than ½ %, up to a maximum of
5 %, of the value of that part of the overall delivery which cannot be used due
to the delay in delivery of an essential part, provided a loss was incurred by
the buyer in that amount.
Any further claims from the delay shall be excluded.
4.6 If acceptance has been agreed, the goods shall be deemed fully accepted
upon commencement of their use in the context of the buyer’s business operation at the latest.
4.7 The seller shall be entitled to use subcontractors with regard to all deliveries
and elements of the performance, provided the seller informs the buyer accordingly.

5. Transfer of risk and place of performance
5.1 Unless otherwise agreed, the delivery of the goods shall be deemed sold EXW
acc. to INCOTERMS® 2010.
5.2 The place of performance of services is primarily the place specified in the
written order confirmation, secondarily it is the place where the service is actually performed by the seller. The risk of a performance or partial performance agreed shall vest in the buyer upon performance being effected.

6. Payment
6.1 If no terms of payment have been agreed, 1/3 of the price shall be due upon
receipt of the order confirmation, 1/3 after expiry of half the delivery period,
and the rest upon delivery. Notwithstanding the above, the VAT included in the
invoice shall be paid no later than 30 days following invoicing in each case.
6.2 In case of partial invoices, the partial payments shall be due upon receipt of
the relevant invoice. This shall also apply to settlement amounts arising due to
subsequent deliveries or other agreements beyond the original final amount,
notwithstanding the terms of payment agreed for the main delivery.
6.3 Payments shall be made in the currency agreed to the seller’s paying office
without any deductions or charges. Any cheques or bills of exchange shall only be accepted as an undertaking to pay. All associated interest and expenses
(such as debiting and discount charges) shall be borne by the buyer.
6.4 The buyer shall not be entitled to retain or offset payments on account of
warranty claims or other counterclaims.
6.5 A payment shall be deemed made on the date the seller is able to dispose of
the amount paid.
6.6 If the buyer is in default of any agreed payment or other performance from this
or any other legal transactions, the seller may, without prejudice to any other
rights the seller may have,
a) postpone fulfilment of its own obligations until said payment or other performance has been effected, and claim an appropriate extension of the
delivery period,
b) demand payment of all outstanding receivables from this or other legal
transactions and charge statutory default interest plus VAT for these
amounts, with effect from the respective due date, unless the seller is
able to provide proof of any additional costs,
c) in the event of qualified insolvency, i.e. after two instances of default, perform other legal transactions only against cash in advance.
At any rate, the seller shall be entitled to invoice pre-trial expenses, in particular dunning expenses and lawyers’ fees, according to applicable statutory provisions.
6.7 The seller shall retain title to all goods delivered until full payment of the
amounts invoiced plus interest and costs.
To secure the seller’s purchase price claim, the buyer hereby assigns to the
seller its claims from reselling goods subject to retention of title, even after
they have been further processed, transformed or mixed. The buyer shall be
authorised to dispose of the goods subject to retention of title in case of reselling with payment of the purchase price being deferred, on the condition that
the buyer informs the secondary buyer about the assignment for security, concurrently with the resale, or notes down the assignment in its books. Upon request, the buyer shall inform the seller about the claim assigned and the relevant debtor and provide all information and documents required for collection
of the claim and to notify the third-party debtor about the assignment. In case
of seizure or other claims being made, the buyer shall be obliged to refer to
the seller’s title and to notify the latter immediately.
6.8. The seller shall be entitled to submit the invoice electronically.

7. Warranty and assumption of responsibility for defects
7.1 In case the terms of payment agreed are complied with, the seller shall be
obliged, under the following provisions, to eliminate any defect existing at the
time of handover that is detrimental to functionality and based on faulty design
or material or poor workmanship. No warranty claims may be derived from information provided in catalogues, brochures, advertising material and written
or oral statements not included in the contract.
7.2 Unless otherwise agreed, the statutory period of warranty shall apply. This
shall also apply to objects of delivery and performance that are firmly attached
to a building structure or to the ground. The warranty period shall commence
at the time the risk is transferred under item 5.
7.4 If delivery or performance is delayed for reasons outside the sphere of influence of the seller, the warranty period shall commence two weeks after the
latter’s willingness to delivery and/or perform.
7.5 The warranty claim is contingent upon the prerequisite that the buyer has
reported any defects that have occurred in writing in due time and that the
seller receives this report. The buyer shall provide evidence that the defect exists within an appropriate period of time, in particular by providing to the seller
the documents and/or data available on the buyer’s premises. In the event of a
defect subject to the warranty obligation under item 7.1, the seller shall, at its
discretion, rectify the defective good or the defective part at the place of performance or arrange for it to be sent to its own place for rectification, or reduce
the price accordingly.
7.6 Any supporting staff, lifting devices, scaffolding and incidentals required for
performing warranty work on the buyer’s premises shall be provided. Replaced
parts shall pass into the seller's ownership.
7.7 If goods are manufactured by the seller based on design descriptions, drawings, models or other specifications provided by the buyer, the seller’s liability
shall only extend to execution as agreed.
7.8 Unless otherwise agreed, the warranty shall not include any defects that result
from arrangement and assembly not effected by the seller, insufficient adjustment, non-compliance with installation requirements and conditions of use,
excessive stress on parts beyond the performance specified by the seller, negligent or incorrect treatment and use of inappropriate operating material; this
shall also apply to defects resulting from material provided by the buyer. Nor
shall the seller be liable for damage resulting from acts by third parties, atmospheric discharges, overvoltage and exposure to chemicals. The warranty
shall not cover the replacement of parts that are subject to natural wear.
7.9 The warranty shall lapse immediately once the buyer itself or a third party not
explicitly authorised by the seller effects any modifications or repairs to the
products delivered without written consent by the seller.
7.11 Provisions 7.1 to 7.10 shall apply accordingly to every instance of assuming
responsibility for defects on other legal grounds.

8. Rescission of the contract
8.1 Unless any more specific provision was agreed, the buyer shall be entitled to
rescind the contract for default in delivery resulting from gross negligence on
the part of the seller and the unsuccessful expiry of a reasonable period of
grace granted. Rescission shall be declared by means of a registered letter.
8.2 Notwithstanding its other rights, the seller shall be entitled to rescind the
a) if the execution of the delivery and/or commencement or continuation of
the performance becomes impossible for reasons within the sphere of responsibility of the buyer or is delayed despite an appropriate period of
grace being granted,
b) if concerns with regard to the solvency of the buyer have been raised and
the latter does neither make an advance payment upon request by the
seller nor provide suitable security before delivery,
c) if the delivery period is extended due to the circumstances mentioned in
item 4.4 for more than half of the delivery period originally agreed, but for
at least 6 months, or
d) if the buyer does not or not duly meet the obligations imposed upon it under item 13.
8.3 Rescission may also be declared with regard to an outstanding part of the
delivery or performance for the reasons listed above.
8.4 If insolvency proceedings are opened with respect to the buyer’s assets or a
request for initiation of insolvency proceedings is rejected for lack of sufficient
assets, the seller shall be entitled to rescind the contract without granting a period of grace. If such rescission is declared, it shall become effective immedi-
ately once the decision is made not to continue the company. If the company
is continued, the rescission shall become effective only 6 months after opening
of insolvency proceedings or after rejection of the request for initiation for lack
of assets. In any case, the contract shall be terminated with immediate effect,
provided that the insolvency law governing the buyer does not provide for otherwise or if termination of the contract is essential to avoid serious financial
disadvantages for the seller.
8.5 Notwithstanding the seller’s compensation claims including pre-trial costs, in
the event of rescission, every performance or partial performance already effected shall be settled and paid as contractually agreed. This shall also apply
to any delivery or performance not yet accepted by the buyer as well as for
any preparatory measures effected by the seller. The seller shall also be entitled to request the return of products already delivered instead.
8.6 Any other consequences of rescission shall be excluded.
8.7 Any claims asserted by the buyer for laesio enormis, error and frustration of
contract shall be excluded.

9. Disposal of waste electrical and electronic equipment
The buyer domiciled in Austria shall ensure that the seller is provided with all relevant
information enabling it to meet its obligations as a manufacturer/importer according to
applicable statutory provisions.

10. Seller’s liability
10.1 The seller shall be liable for damage outside the sphere of the Produkthaftungsgesetz [Austrian product liability act] – in line with statutory regulations –
only if its intent or gross negligence is proven. Total liability of the seller in
cases of gross negligence shall be limited to the lower of the net contract value or EUR 500,000. The seller’s liability shall be limited to the lower of 25 % of
the net contract value or EUR 125,000 per event of loss.
10.2 Unless otherwise agreed, any liability for slight negligence, with the exception
of personal injury, and compensation for consequential damage, pure financial
loss, indirect loss, production downtime, cost of financing, cost of substitute
power, loss of power, data or information, lost profit, savings not achieved, interest losses and losses from third-party claims asserted against the buyer
shall be excluded.
10.3 Unless otherwise agreed, all forms of compensation shall be excluded in case
of non-compliance with any requirements for assembly, commissioning and
use (such as those included in operating instructions) or official authorisation
10.4 If contractual penalties have been agreed, any claims of the buyer beyond that
arising from the relevant title shall be excluded.
10.5 The provisions of item 10 shall finally settle all claims of the buyer vis-à-vis the
seller, on any legal ground and title whatsoever, and shall also apply to all staff
members, subcontractors and sub-suppliers of the seller.

11. Industrial property rights and copyright
11.1 If a product is manufactured by the seller based on design descriptions,
drawings, models or other specifications provided by the buyer, the buyer shall
fully indemnify the seller in the event of any violation of property rights.
11.2 Final planning documents such as plans, drawings and other technical documentation shall remain the intellectual property of the seller at all times, as
shall samples, catalogues, brochures, images and the like, and shall be subject to the relevant statutory provisions with regard to reproduction, imitation,
competition etc. Item 2.2 shall also apply to final planning documents.

12. Assertion of claims
All claims of the buyer shall be asserted in court within 3 years after performance of
the services, otherwise they shall be forfeited, unless other deadlines are provided for
by mandatory statutory provisions.

13. Compliance with export regulations
13.1 When passing on the goods supplied by the seller to third parties, together
with the pertinent documents, regardless of the manner in which the latter are
provided or the services performed by the seller, including technical support of
any kind, the buyer shall comply with the applicable provisions of the national
and international (re-)export regulations. In any case, the buyer shall comply
with the (re-)export regulations of the seller’s country of domicile, the European Union, the United Kingdom of Great Britain and Northern Ireland and the
United States of America when passing on the goods and/or services to third
13.2 If required for export control checks, the buyer shall immediately provide to the
seller upon request all necessary information, among others about the final recipient, final destination and purpose of use of the goods and/or services.

14. General information
14.1 If individual provisions of the contract or of these terms & conditions should be
invalid, this shall not affect the validity of the remaining provisions. The invalid
provision shall be replaced with a valid provision that approximates the intended objective as closely as possible.
14.2 The German-language version shall be deemed the authentic version of the
terms & conditions and shall be used to interpret the contract.

15. Place of jurisdiction and applicable law
The exclusive place of jurisdiction for resolving all disputes arising from the contract –
including those regarding its existence or non-existence – shall be the court with
subject matter jurisdiction at the seller’s head office; in Vienna, this shall be the court
located in the district of the Local Court of Innere Stadt. The contract shall be governed by Austrian law to the exclusion of conflict of law rules. Application of the
UNCITRAL UN Convention on Contracts for the International Sale of Goods shall be

16. Reservation clause
Performance of the contract on the part of the seller shall be subject to the reservation that no obstacles exist under national or international (re-)export regulations, in
particular no embargoes and/or other sanctions.

April 2017 edition